Project 2 : Boarding Pass Project

About the project:

Visually demonstrate a key part of the journey and how you can help the user accomplish their goals by giving them the relevant support they need to move to the next part of the journey.

Tasks:

• Research how to make the Boarding pass more efficient.
• Customer Journey Maps.
• Build a Prototype.

I interviewed two people to better understand their mental models regarding flying. It was important to understand the user's goals, expectations, frustrations, pain points, and emotions.

Customer Journey Map

I interviewed two users to better understand their mental models regarding flying. It was important to understand the user's goals, expectations, frustrations, pain points, and emotions, to name just a few.

Interviews

During the interviews, I noticed that my users are facing issues with changing their seats directly from the mobile boarding pass as well as not being able to see how many bags they checked in for their journey.

After interviewing, I built a Customer Jouney Map in order to build a prototype according to the user's needs.

Prototype

Using my Customer Journey Map, I created a working prototype in Figma according to the user(s) neeeds.

Updates

• Switching seats at ease within mobile boarding pass.
• Having access to viewing how many bags are checked in.

After these updates, users can simply click on an open seat on their seatmap within their mobile boarding pass to change their seat. Users can also view how many bags they have checked in on the mobile boarding pass home.

Project Outcomes

The ability to change your seat within your mobile boarding pass.

The ability to view your checked in bags.

What I learned

• How to work in Figma.
• Colaborate using Miro.